Privacy Policy

Introduction

Corebee ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, company name, password)
• Payment information (processed securely through Paddle)
• Support conversation data and chat transcripts
• Knowledge base content you create
• Usage data and analytics
• Communications you send to us

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Train and improve our AI models (with your consent)
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Detect, investigate, and prevent fraudulent activity
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers (hosting, payment processing, analytics)
• AI model providers (OpenAI) for processing support queries
• Legal authorities when required by law
• Business partners in connection with a merger or acquisition

Google User Data

When you sign in to Corebee using Google ("Sign in with Google"), we access the following information from your Google account:

• Email address — used to create and identify your Corebee account
• Name — used to personalize your experience within the platform
• Profile picture — displayed in the Corebee dashboard as your avatar

How we use Google user data:

• To authenticate your identity and provide access to your Corebee account
• To display your name and profile picture within the platform
• To send account-related communications (security alerts, billing notifications)

How we store and protect Google user data:

• Google user data is stored securely in our database hosted on Supabase (powered by AWS infrastructure) with encryption at rest and in transit
• We do not store Google OAuth tokens beyond the authentication session
• Access to user data is restricted to authorized personnel and automated systems necessary for service operation

Sharing of Google user data:

• We do not sell, rent, or trade Google user data to any third party
• We do not use Google user data for advertising purposes
• Google user data is only shared with infrastructure providers (Supabase, Vercel) as necessary to operate the service

You may revoke Corebee's access to your Google account at any time through your Google Account permissions. Revoking access will prevent future sign-ins via Google but will not delete your Corebee account or data. To request full data deletion, contact us at jonathan@corebee.ai.

Data Security

We implement industry-standard security measures to protect your data, including 256-bit SSL encryption, SOC 2 compliance, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us. We will retain and use your information as necessary to comply with legal obligations.

Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information. We do not sell personal information.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at jonathan@corebee.ai.